Mobile Ticketing Tips

Ahead of each home match, follow these tips to ensure easy entry!

• Please update your phone to the latest available version to ensure the best performance (e.g iOS 17 for Apple iPhones)

• Log out and log back in again to refresh your tickets

• If this doesn't work, delete the app and re-download. This action will allow the app to update.

• Login with your existing membership details, do not create a new account.

• Make sure you're logging in using the same email address that you receive your membership emails.

• If your normal password does not work, you may need to reset your password. Press forgot password and follow the prompts.

• Clear app cache
  • Apple iOS - Settings > General > iPhone Storage and select the Adelaide App. From there Choose to 'Offload App' which clears app cache.
  • Android - Settings > Apps > select the Adelaide App > Storage > Clear cache

• If you have upgraded to a Reserved Seat via Ticketek, your ticket in the Adelaide Crows Official App will not work for entry. You will need to use your Ticketek issued ticket.

• If you haven't logged in before, you may need to reset your password. Press forgot password and follow the prompts.

• Still unsure? Call 8440 6690 (Monday-Friday, 9am-4pm) or visit Member Services at the Southern, Northern and Eastern Box Offices.